The Reception Office I - JSS2 Business studies Past Questions and Answers - page 1
How should you greet visitors when they arrive at the office?
Ask for their name and purpose of visit
Ignore them until they speak first
Offer them a seat without asking any questions
Immediately direct them to their destination
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What should you offer visitors while they wait for their appointment?
Reading materials
Coffee or tea
A tour of the office
Nothing, they should entertain themselves
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What should employees wear in a conservative office environment?
Business attire like suits and ties
Jeans and t-shirts
Athletic wear
Pajamas
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What is one of the documents handled by receptionists?
Visitor sign-in sheets
Grocery lists
Personal diaries
Social media updates
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What is the purpose of recording visitor information?
Security and administrative purposes
To sell the information to marketers
To keep track of personal details
Just for fun
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What attire might be acceptable in a casual office setting?
Business casual attire
Formal suits
Pajamas
Beachwear
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What should receptionists do with incoming mail and packages?
Receive, sort, and distribute them
Throw them away
Leave them unattended
Hide them
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What role do receptionists play in managing phone messages?
Taking and relaying messages for employees
Ignoring messages
Deleting messages without reading them
Leaving messages on hold indefinitely
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What should receptionists do with sensitive information?
Handle it with discretion
Share it with everyone
Post it on social media
Sell it to the highest bidder
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What kind of documents might receptionists assist with filling out?
Administrative forms
Personal letters
Grocery lists
Poetry
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