Office Correspondence - JSS2 Business studies Past Questions and Answers - page 1
What types of documents are included in correspondence records?
Letters
Numbers
Symbols
None of the above
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How do correspondence records serve organizations?
By making coffee
By documenting communication
By playing music
By dancing
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Through which channel can mail enter an organization electronically?
Carrier Pigeons
Smoke Signals
None of the above
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What is one way physical mail can enter an organization?
Teleportation
Postal Mail
None of the above
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Which step involves organizing mail based on recipient, urgency, or department?
Receipt
Sorting
Distribution
Processing
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What is the purpose of distributing mail within an organization?
To make sandwiches
To confuse everyone
To deliver to the appropriate individuals or departments
To play games
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What is the final step in handling mail?
Receipt
Sorting
Distribution
Archiving
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Which step involves opening, reading, and responding to mail?
Receipt
Sorting
Processing
Distribution
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What purpose do correspondence records serve in legal matters?
To make paper airplanes
To document communication
To create art
To bake cookies
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What system may be used to track the movement and status of mail items?
Flying unicorns
Tracking system
Time machine
Magic wand
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